Vision

We will be the customer’s first choice for Commercial Motorcoach Services in our markets as the leaders in superior customer experiences, commitment to operational best practices in service quality, safety and security, and reliability.

We will be known in our industry as a trusted, honest broker and high performance tour and charter service.

We will earn our customers’ enthusiasm through our continuous improvement culture driven by high integrity, exceptional teamwork, and the innovation expertise of our people. Delivering profitability and providing attractive returns for our company and our shareholders.

Core Values

We will embrace and measure our character and professionalism by these core values.

  • Personal and professional accountability
  • Integrity in all actions
  • High expectations
  • Adaptability
  • Continuous improvement
  • Innovation
  • Personal and professional growth
  • Teamwork
  • Customer Care and Service Excellence
  • Pride, honor and professionalism

Being true to these values, we will build a culture of transparency, inclusion, trust, mutual respect, and effective leadership.

Mission Statement

To achieve and sustain profitable growth by providing the best customer experience, operational safety, quality and reliability available in delivering premier Motorcoach transportation to our Canadian markets.

New Corporate Identity

In October of 2004, the owners sold their interest in Tot-em Transportation to The Monarch Corporation of Medicine Hat, Alberta. With the expansion to new regions and offices in Calgary and the US Pacific Northwest, there were trademark and brand conflicts with the Tot-em name and the new trade name TRAXX Coachlines was chosen.

Contact us today!

The First 75 Years

TRAXX got its start as Redcliff Bus Lines in 1932, when it was founded as a taxi service between Redcliff and Medicine Hat. From there, the company expanded first as a contractor to Dominion Glass to transport workers, and then as a charter service. In 1947 RBL began its proud history as a school bus operator, with routes taking students from Redcliff to Medicine Hat.

In 1968 the company took over bus operations for Cypress School Division #4, a 20-bus rural school bus service, which it operated for eight years. The Catholic School District in Medicine Hat was added in 1969.

Fifteen years later, in 1984, Tot-em Transportation began operations, with RBL creating the company to operate school buses for Medicine Hat’s Public School District #76. The two companies merged in 1988.

By 1993, the company was again expanding, this time into motor coach and charter operations. It began with local charters, and grew to include coordinating transportation with large Calgary, Banff and Vancouver bus companies during the summer. By 1997, Tot-em was working directly with tour companies and had two new coaches growing since then to a present day fleet of 43!

Into the Future

Our goal is to see TRAXX continue to expand and grow while maintaining a level of customer service and comfort second-to-none. We look first and foremost to our fantastic employees to provide top notch customer care. And to help them, TRAXX has embraced the latest technologies, including software that coordinates everything from maintenance schedules to dispatching across our growing network of TRAXX offices.

As well, TRAXX uses VOIP technology which allows callers to any office to be transferred automatically to any other office in our system and that means our customers get the right person, in the right place, every time.

As of June 2010 TRAXX Coachlines became one of the first Accredited Canada-China Inbound Tour Operators to serve the transportation needs and tour solutions throughout Western Canada.

TRAXX is a company that likes to ‘think outside the box’. No job is too small or too great. We are adaptable, reliable and always negotiable. Want to find out more?

Meet The TRAXX Team

Greg Penner – General Manager of Operations

Richard Spencer – Director of Safety & Development

Annalise King – Charter Department Manager

Robbie Sakires – Marketing & Sales

Wendy Nelson – Charter Sales

Darlene Derksen – Charter Sales

Wyatt Albush – School Bus Manager

Sue Bowers – Payables and Receivables

Employment Opportunities

Motor Coach Operator

TRAXX Coachlines is looking for qualified drivers to provide safe, reliable and above average customer service to our clients whether on tours or charters.

Position:
COACH DRIVERS: full and part-time positions available. TRAXX has depots in Calgary, Vancouver and Medicine Hat.

Qualifications:
Professional drivers with; a clean driving record, desire to follow safety procedures, respect for our clients and equipment.

Salary:
Per hour rate plus performance incentives

Contact: Darren Pooler
Phone: (403) 458 0831
Email: dpooler@traxxcoachlines.com