In the event there is a motor coach breakdown, TRAXX dispatch, safety and operations staff are available to assist twenty-four hours a day. TRAXX main repair depot is located in Airdrie, and another one is in Medicine Hat. TRAXX also has accounts set up with many repair facilities and shops. TRAXX motor coach tires are routinely inspected and serviced by Kal Tire. This ensures that tire wear is optimal to increase fuel mileage and reliability. In the event of a motor coach breakdown, TRAXX will call in all available resources to keep the downtime and customer inconvenience to an absolute minimum.
In our maintenance program, all records are kept according to legislation and at any time a request is made we are able to produce a report of what work was performed and whether this was from DOT inspection or by driver discovering on pre or post trip inspection.
Our Fleet is kept at a very high level of cleanliness. The coaches are washed inside and out on a daily basis. Prior to the motor coach departing, a complete vehicle inspection is done. All coaches are equipped with washrooms. Our coaches are cleaned and inspected every day before each trip
All trips would follow the itinerary supplied, so TRAXX would know much beforehand if the Hours of Service might be an issue. In unforeseen circumstances due to traffic or weather we would know at least one hour before the drivers Hours of Service was to expire that there could be a situation and in that hour alternate arrangements will be made.
Drivers are evaluated by client feedback and any incidents are investigated. All drivers hired go through training on proper operation of motor coaches, pre-trip, post trip, ongoing legislation changes

When operating a service for TRAXX, the driver is required to be in the TRAXX uniform at all times.

Drivers must not meet, but strive to exceed the expectations of the customer.

Drivers MUST report for work with enough time to properly perform all inspections, address any problems and report to the group on time

Drivers must arrive at their pick-up points neatly dressed in the TRAXX uniform and stay in uniform until they are off duty and away from the group

Under no circumstances will a driver permit himself to become involved with rude discourse, argument, or altercation with a passenger. TRAXX drivers, as professionals, must always appear dignified and respectable.

Drivers must always have the services on the coach available to the customer

The customer is always right. The only time a driver has the right to say no (in a polite manner) is when it infringes on safety and policy. i.e.) Speeding, Hours of Service, Unsafe road conditions, unsafe disembarkation, Smoking on the bus, drinking alcoholic beverages on the bus without a liquor license, and dangerous or damaging conduct on the bus. All disagreements must be dealt with through management.

A bus is never to be closed or locked up without the driver walking to the back of the coach inspecting it for customers in the lavatory, or sleeping in their seat.

Drivers are responsible for locking an unattended coach. This includes luggage bays and the main entrance.

Our Drug/ Alcohol program is compliant with US Dot legislation. We have been audited and have passed both audits for being compliant.

A driver shall not drive or be in active control of any TRAXX vehicle while under the influence of alcohol or any other intoxicant.

TRAXX takes part in random drug testing service provided by “Verification Canada”.

Protocol: Breakdown/ Road Closures/ Other Delays

The driver’s first point of contact is the dispatcher. The dispatcher will then inform the driver who the duty mechanic is and ask that driver to call that person for advice;

During the time the dispatcher is waiting for an answer from the duty mechanic on the status of the coach, they should be putting a contingency plan in place. This means begin planning for a rescue coach if needed, either looking into a farm out (depending on location of the breakdown) or initial contact with a rescue driver and determining which coach could be used, if needed;

The dispatcher should also be calling the Duty Manager (DM) and bringing that person up to speed, as the DM needs to be the person that makes the call on a rescue coach and the way to proceed with the casualty coach. The Duty Manager will likely call the duty mechanic to check on the progress of the casualty coach; The DM will make a decision on the way ahead based on time of the year (temperature), itinerary of the coach, etc;

When the decision is made to send a rescue coach, the dispatcher needs to put the already prearranged plan into effect advising the driver the urgency to get to the broken down coach as quickly and safely as possible.

All trips will follow the itinerary supplied by the client at least 14 days before any trip. At this time TRAXX will determine if there is an issue with extended hours. Hours of service for any driver state that a driver cannot drive more than 13 days in a row, or drive more than 13 hours in a 16 hour service day. 8 hours of consecutive rest must be given between days of service
You must notify the Company of any cancellations. There will be no cancellation fee if the Charter is cancelled more than 14 days prior to the charter date. If the Charter is cancelled less than 14 days but more than 7 days prior to the charter date, you will forfeit 10% of the contract price quoted in the contract and the balance of the amounts paid by you will be returned to you. If the Charter is cancelled less than 7 days but more than 3 days before the charter date, you will forfeit 30% of the contract price quoted in the contract and the balance of the contract price will be returned to you. If you do not provide at least 3 days notice of cancellation, no refund will be made.